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We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

Return Policy:

- Items purchased on cannot be returned to our stores.

- Merchandise must be returned within 7 days of receipt in unused, like-new with tags attached in 100% sellable condition and in original manufacturers packaging.

- A copy of the packing slip or the customer receipt must accompany all returns.

-  Full Price and items up to 60% Off are available to receive full return credit in the method paid.

-Items 65% off and higher are final sale and not returnable for refund unless authorized by If a return is authorized it is for exchange of product for size or for the buyer to purchase another product only. 

- A refund will be issued to the original form of payment within 3 to 5 business days.  Credit can be given in the form of a Shop At Platinum Gift Card upon request. Please call 215- 599 - 7528 to request a credit via gift card.

- Shipping charge and a 20% restocking fee is deducted for all returns for refund.

-Please remember to include the order number on your return.

- National and International returns fees will be paid by customer.

Refund Policy:

Returns: If you are dissatisfied with any product you purchase through this site, or your shipment is damaged, and you would like to return it, we will refund the purchase amount on the credit card used for the purchase, based on the above guidelines, or on a Gift Card.

1. Simply repack the item(s) in its original packaging (if possible); be sure to include the packing slip, as this contains the information we will need to identify the order and issue a credit to the correct credit cardIF YOU DO NOT INCLUDE THE ORIGINAL OR A COPY OF THE ORIGINAL PACKING SLIP, NO CREDIT WILL BE ISSUED! 

2. Contact us by email at to receive an RA Number.    

3. Include the original packing slip in the shipment and return to the following return shipping address:

C/O Platinum

526 South Street

Philadelphia PA 19147


Cancellation Policy:

We reserve the right to cancel any order, reserves the right to cancel any order due to Price changes, Suspicious transaction, System error or Human error.

We understand that circumstances may arise that will require you to cancel an order. A cancellation fee may be charged if the order cancellation is not received before items we're shipped. 

If your order was already shipped, please return items upon receipt. once items are received by us a refund will be credited to your account within 1-2 business cycles.

If items were not shipped yet we will issue an immediate refund. (please allow 1-2 business cycle for credit to appear in your bank account).

Description of goods:

Men and Women Designer Label Clothing ( such as jeans, tee shirts, dresses, coats, sweaters) and accessories (such as sunglasses, handbags, watches and shoes).

Delivery / Shipping Policy:

We provide a wide selection of delivery options that let you choose how quickly you want to receive your order and how or if you want to pay shipping.

-Please allow 2-3 business days for order to be processed and be ready to ship, Applies to Next Day and 2nd day shipping.

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